Shipping policy

Every order ships free, with tracking, and no minimum spend. Here is how it works and when to expect your pieces.

Order processing

We process orders Monday to Friday, excluding public holidays. Orders placed before 2:00 PM CT enter that day's dispatch queue; anything placed after that, or over a weekend or holiday, moves to the next business day. Processing takes 1 to 2 business days.

Delivery times

Once your order leaves us, transit runs 4 to 6 business days. Most orders arrive within 5 to 8 business days of being placed, processing included. These are estimates rather than guarantees, as carriers occasionally run slow.

Shipping cost

Shipping is free on every order. The price you see at checkout is the price you pay, with nothing added for delivery.

Tracking

When your order ships, we email a tracking number and a link so you can follow it. Give it up to 48 hours to start updating; early on, tracking can sit quiet for a day or two while the parcel moves between carrier hubs.

Where we ship

We ship within the United States only, to homes, businesses, and PO Boxes. We are unable to ship to APO or FPO military addresses at this time.

Address accuracy

Please double-check your shipping address before you confirm. We cannot recover a parcel sent to an address entered incorrectly, and reshipping a misdirected order may involve an additional shipping charge. If you spot a mistake, email us quickly and we will update it as long as the order has not yet shipped.

Damaged or lost parcels

If your order arrives damaged, or tracking stalls and it does not turn up, contact support@janetlaurel.com within 7 days of the expected delivery date. We will open an investigation and make it right.