Refund policy

If a piece is not right, you have a full month to send it back. No awkward conversations, no fine-print traps.

Return window

You have 31 days from the date your order is delivered to start a return. Once more than 31 days have passed since delivery, we are unfortunately unable to accept the item back.

Condition of returns

Items must come back unworn, unwashed, and in their original condition, with any tags still attached and the original packaging where possible. Anything that shows signs of wear, washing, or alteration cannot be accepted.

Non-returnable items

For hygiene reasons, underwear cannot be returned unless it is faulty. Items marked final sale are also not eligible for return.

How to start a return

Email support@janetlaurel.com with your order number and the item you would like to send back. We will reply within one business day with return instructions and the return address. Please do not post anything back before contacting us, as unregistered returns can go astray.

Return shipping

If you are returning something because you changed your mind, the cost of return shipping is yours. We recommend a tracked service, as we cannot process a refund for a return that never reaches us. If the item was faulty, damaged, or incorrect, we cover the return shipping in full.

Restocking fee

We do not charge a restocking fee.

Refunds

Once your return arrives and passes a quick inspection, we confirm by email and issue your refund to the original payment method within 5 business days of approval. Depending on your bank, it can take a further 5 to 10 business days for the funds to appear. If it has been longer than that since your approval email and nothing has landed, check with your bank first, then contact us and we will chase it.

Exchanges

The quickest way to a different size or color is to return the original for a refund and place a new order. That gets the piece you want moving right away instead of waiting on the return. If you would like a hand with sizing before you reorder, just ask.

Faulty, damaged, or incorrect items

If anything arrives faulty, damaged, or not what you ordered, email support@janetlaurel.com within 7 days of delivery with a photo and your order number. We will make it right with a replacement or a full refund, return shipping included. Faulty items are covered for the full 31-day window.

Cancellations

Orders can be cancelled within 12 hours of being placed. After that the order is already being prepared; you are welcome to return it under this policy once it arrives.